SERVIZI E MAINTENANCE
Overland products are covered by an original equipment warranty which covers replacement of any defective material as well as telephone technical support and software maintenance providing upgrades and patches as available. The original equipment warranty length and delivery method varies by product. Please see our Coverage Guide for details on your specific product
Overland engineering is constantly at work to develop products which are more reliable and easier to support. The culmination of this effort in our lines of SnapScale, SnapServer, SnapSAN, RDX and NEO-Series products has resulted in flexible OverlandCare service offerings available depending on your specific needs.
Four levels of OverlandCare support are available. Warranty coverage and OverlandCare service options may differ by product; however the OverlandCare offerings available are standardized for all Overland products to simplify your service offering decision.
- Bronze – 9x5 Telephone Support; Advanced Parts Replacement, 2 Business Day Delivery
- Silver – 24x7 Telephone Support; 9x5, Next Business Day Onsite of FRUs
- Gold – 24x7 Telephone Support; 9x5, 4-hour Onsite, Next business day onsite of FRUs and CRUs
- Platinum – 24x7 Telephone Support; 24x7x365, 4-hour Onsite